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Terms of Service

Last modified: October 2, 2026

"SyncSuite ships you a base. You and your AI build the rest. With that power comes responsibility - please read these Terms carefully before using the platform."

1. Acceptance & Definitions

These Terms of Service (the "Terms" or "Agreement") form a binding legal agreement between you (the "Customer", "you", or "your") and 22 Apps, Inc., a British Columbia company doing business as SyncSuite ("SyncSuite", "we", "us", or "our"). By creating an account, clicking "I agree", placing an order, or accessing the Platform, you accept these Terms. If you are entering into this Agreement on behalf of an entity, you represent that you have authority to bind that entity.

These Terms incorporate by reference our Privacy Policy, Data Processing Addendum, Earnings Disclaimer, Affiliate Program Terms (if you participate), and our website Terms of Use. If there is a conflict between these Terms and the DPA regarding personal data, the DPA controls.

Definitions. In these Terms:

  • "Platform" means the SyncSuite software-as-a-service product made available at app.syncsuite.co and any successor URL, including its APIs, mobile clients, and managed infrastructure.
  • "Service" or "Services" means the Platform together with any related hosted services and resources we provide to you.
  • "Workspace" means an isolated tenant instance allocated to a Customer (or to a sub-account of an Agency Customer) on the Platform's infrastructure.
  • "AI Agent" means any large-language-model-driven worker, automation, or assistant operated within a Workspace at the Customer's instruction.
  • "Sub-Account" means a Workspace provisioned by an Agency Customer for one of its end-clients.
  • "Whitelabel" means the Agency-tier capability to present the Platform under the Agency's own brand, domain, and color palette.
  • "Customer Data" means data, code, content, configuration, prompts, AI outputs, and records that the Customer (or AI acting on the Customer's behalf) creates, uploads, or generates inside a Workspace.

2. The Service

The Platform provides a customizable CRM, AI agent runtime, and managed hosting layer. SyncSuite ships a base set of capabilities and infrastructure; the user (and AI acting on the user's behalf) builds on top of that base. We currently offer three plans:

2.1 Free Plan ($0/month)

  • One-time $5 starter AI credit; pay-as-you-go thereafter.
  • One custom domain (your-domain.com) or a system-generated subdomain at *.syncsuitecloud.com.
  • One static website with unlimited pages and unlimited team members.
  • 2 GB of image and file storage.
  • No SyncSuite branding on the published site.
  • Static-only. No Postgres database, no API server, no Redis server, no continuous background processes.
  • Daily code backups to private R2 object storage.

2.2 Pro Plan ($89/month, 14-day free trial)

  • $20/month included AI credit; pay-as-you-go thereafter.
  • Full CRM (contacts, deals, calendar, unified inbox).
  • Unlimited AI Agents, including background autonomous agents.
  • 12 GB RAM and up to 12 vCPU per Workspace (Burstable/Shared - see Section 2.5).
  • 24 GB server disk and 100 GB image/file storage.
  • Native iOS and Android app builds.
  • Stripe Connect for payments and invoicing.
  • Custom email and A2P 10DLC SMS sending.
  • Continuous database backups via CloudNativePG to a private encrypted R2 bucket (best-effort - see Section 6).

2.3 Agency Plan ($397/month, 14-day free trial)

  • $20/month included AI credit; pay-as-you-go thereafter.
  • 15 included Pro-tier client Sub-Accounts; additional Pro Sub-Accounts at $20/month each.
  • 100 included Free-tier client Sub-Accounts; additional Free Sub-Accounts at $1/month each.
  • Whitelabel: custom logo, colors, and login domain.
  • Stripe Connect for resale of Sub-Accounts.
  • Dedicated account manager.

Plan inclusions, infrastructure, and subscription pricing may evolve. We will give reasonable notice (typically 30 days) before any material adverse change to a plan subscription price you are currently paying. For the avoidance of doubt, this notice requirement applies to subscription fees only — usage-based rates (AI tokens, SMS, voice, storage, and similar) may change at any time without prior notice as described in Section 5.

2.4 Beta & Experimental Features

From time to time we make features available labeled "Beta", "Experimental", "Preview", "Alpha", "Early Access", or similar (each a "Beta Feature"). Beta Features are provided "AS IS" and "AS AVAILABLE" without warranty of any kind, may be unstable, may produce unexpected results, may change or be removed without notice, and are excluded from any uptime or reliability expectation. By using a Beta Feature you acknowledge it is offered for evaluation purposes and you accept the risk of using it. SyncSuite has no obligation to make any Beta Feature generally available, and a Beta Feature may be withdrawn, paywalled, or transitioned to a paid tier at any time.

2.5 Infrastructure & Dedicated Options

Always-on core infrastructure. Pro and Agency plans include three components that run continuously: a dedicated API server (Express), a PostgreSQL database, and a Redis server. These stay on 24/7 regardless of usage.

Shared & Burstable Compute. Your Workspace's VMs (frontend, background workers, etc.) operate on shared infrastructure with burstable capacity. RAM allocations (12 GB per Workspace) represent the maximum your Workspace can access during periods of activity, but these resources are shared across our multi-tenant environment. CPU is also shared across our multi-tenant infrastructure, with up to 12 vCPU available to your Workspace at peak burst. We "over-provision" our underlying physical hardware based on typical usage patterns to ensure every customer has access to high-performance compute when they need it, while keeping plan costs low.

To ensure stability for all customers, we monitor resource usage; sustained usage that consistently exhausts or "maxes out" your allocated CPU or RAM to the detriment of the shared environment may result in temporary throttling, workload suspension, or a requirement to upgrade to a dedicated instance.

Bandwidth & transfer. Static content (images, files, published pages) is served through Cloudflare's edge network, and file storage uses Cloudflare R2 — both of which minimize our per-request bandwidth costs. However, high-volume uploads, downloads, API traffic, and real-time data transfer still carry infrastructure costs. Bandwidth and data transfer are provided on a fair-use basis; sustained transfer volumes that significantly exceed typical platform usage, or that materially increase our infrastructure costs, may result in throttling, a required upgrade, or a per-transfer usage adjustment. This is rarely an issue for normal CRM, website, and application workloads.

Spend limits. New accounts are subject to initial spending caps on usage-based services (AI inference, SMS, voice, storage, and similar) as an abuse-prevention measure. These caps may be raised over time as your account establishes a usage history. If your workload requires higher limits, contact [email protected].

Dedicated Servers. For customers requiring guaranteed, non-shared compute resources or custom regional placement, we offer dedicated server options. Customers on a dedicated plan may select a hosting region from our available list (which may differ from our default region). Please reach out to [email protected] to discuss dedicated pricing and regional requirements.

3. Account & Eligibility

You must be 18 years of age or older (or the age of majority in your jurisdiction) to use the Platform. You agree to provide accurate registration information, keep credentials confidential, and notify us immediately at [email protected] of any suspected unauthorized use. The account owner controls users, billing, and data within the Workspace; in disputes over account control, we may rely on administrative access and payment history.

You are responsible for everyone you invite into your Workspace and for everything they do, whether human or AI. You may not use the Platform if you are subject to economic sanctions or export restrictions imposed by Canada, the United States, the United Kingdom, or the European Union.

4. Operator Responsibility & AI Risk Acknowledgement

Read this section carefully. It defines who is responsible for what when you operate a SyncSuite Workspace and direct AI agents inside it.

4.1 SyncSuite ships a base. You (and your AI) build everything else.

Pro and Agency plans include a base CRM, database, and API as a starting point. Everything beyond that base - every feature, integration, page, automation, custom field, document signing flow, members area, custom dashboard, and any other capability added by the user or by AI on the user's behalf - is the user's customization. SyncSuite has no control over these customizations and cannot guarantee they are secure, correct, performant, or fit for purpose.

4.2 User-introduced security vulnerabilities are 100% the user's responsibility.

If the user (directly, or through AI acting on the user's behalf) exposes their database, leaks credentials, opens a backdoor, deploys insecure code, ignores access controls, or creates any other vulnerability through their customizations, the resulting exposure, breach, or harm is the user's sole responsibility - always. SyncSuite is not liable for security consequences of user-or-AI-authored changes to a user's workspace, regardless of intent or foreseeability.

4.3 AI is unpredictable. Destructive AI actions are the user's risk.

AI agents acting on the user's instructions may take destructive actions including deleting data, modifying records, sending unintended communications, or making security-impacting changes. AI behavior is non-deterministic and SyncSuite makes no warranty regarding AI accuracy, judgment, or fitness for any specific task. The user is solely responsible for the consequences of any action taken by AI on the user's behalf.

4.4 Backups are best-effort. The user bears the loss if they fail.

SyncSuite operates a backup system on Pro and Agency plans, including continuous database backups to private encrypted-bucket storage. Backups are provided on a best-effort basis without warranty. SyncSuite expressly disclaims liability for backup-system failure, corruption, unavailability, or partial restoration - regardless of cause. If the user's AI (or any party acting on the user's behalf) deletes, corrupts, or interferes with backups, the resulting data loss is the user's responsibility. The user must maintain their own external backups for any data they cannot afford to lose.

4.5 The user holds the keys. Power equals responsibility.

SyncSuite is not a managed service in the traditional sense. Pro and Agency users hold full operational keys to their own infrastructure: their database, their code, their AI agents, their integrations, their domain, and their data. The platform's defining feature is that the user controls everything. That power comes with responsibility. By using the platform, the user accepts that they are the operator of their workspace and the principal of their AI's actions.

5. AI Pricing & Usage Wallet

AI usage is metered per token consumed by the AI model handling your request. Published rates include SyncSuite's margin over the underlying third-party provider cost; that margin may vary across models and may be changed by SyncSuite at any time without prior notice. Third-party providers (including but not limited to AI model providers, Telnyx, and carriers) may also change their underlying costs at any time. Current per-token rates for each available model are published in the Platform and apply at the time of consumption — you are billed the rate in effect when each request is processed, not any rate shown at the time you initiated the request.

You are responsible for monitoring your own usage and spend. The Platform may provide usage dashboards, alerts, or spending limits, but these are provided for convenience only and SyncSuite makes no guarantee that any particular alert, limit, or notification will be delivered or will trigger in time. You are solely responsible for the costs incurred in your Workspace, including costs generated by AI Agents, automations, background tasks, and any other processes you or your AI initiate — whether or not you personally triggered each individual action.

Some models support automatic prompt-caching discounts when your AI re-uses prior context. Where supported, caching is enabled by default and requires no configuration. Caching is provided on a best-effort basis only. Whether any given request is served from cache depends on the model, the provider, the size and shape of the prompt, and other factors outside SyncSuite's control. SyncSuite makes no guarantee that any particular request will be cached or that any specific discount will apply. You should treat published cached rates as illustrative - your actual cost is calculated against the rate that applied to each specific request at the time it was made.

Free users receive a one-time $5 starter credit; Pro users receive $20/month of included AI credit; Agency users receive $20/month of included AI credit. Once included credit is exhausted, additional usage is charged on a pay-as-you-go basis from your Wallet at the rates then published in the Platform.

Other usage-based services (SMS/MMS, voice, phone-number rentals, A2P 10DLC registration fees, image/file storage overages, and similar) are billed from the same Wallet at the rates displayed in the Platform. These rates are based on third-party pass-through costs plus SyncSuite's margin and may change at any time without prior notice. We may place a temporary "Usage Hold" on your Wallet for services where third-party providers report final cost after the fact, then reconcile against the actual cost when reported.

You authorize us to auto-replenish your Wallet from your payment method on file when the balance falls below a configured threshold. Wallet balances are non-refundable and non-transferable, and unused included AI credit does not roll over between billing cycles.

Workspace usage is your responsibility. By enabling AI Agents, automations, integrations, or any background or scheduled process in your Workspace, you authorize all resulting usage charges — including charges generated while you are not actively monitoring the Platform. You are responsible for all usage incurred by any user, AI Agent, or automation operating within your Workspace, regardless of whether you personally initiated each specific action. If you are an Agency Customer, you are additionally responsible for all usage incurred across your Sub-Accounts.

Agency Wallets and markup. Agency Customers maintain a parent Wallet and a separate per-Sub-Account Wallet for each end-client. Agencies may apply their own markup to usage-based services (AI, SMS, voice, storage) when reselling to their end-clients, provided the markup is disclosed to the end-client where required by law and provided the public-advertised plan price observes the MAP requirement in Section 15. Markups, end-client invoicing, taxes on the resold portion, and disputes between an Agency and its end-clients are the Agency's responsibility.

No training on Customer Data. SyncSuite does not train AI models on Customer Data. Prompts and outputs are processed transiently by third-party AI model providers solely to serve your request, subject to those providers' terms.

6. Backups & Data Retention

Free, Pro, and Agency plans include daily code backups (source-tarball snapshots) to private R2 object storage. Pro and Agency plans additionally include continuous database backups via CloudNativePG to a private encrypted R2 bucket. Backup files are protected by private-bucket access control; sensitive in-database fields (such as Stripe Connect OAuth tokens, third-party API keys, and account secrets) are additionally encrypted at rest using AES-256-GCM with a per-environment master key.

Backups are best-effort. We do not warrant that any particular backup will be available, complete, uncorrupted, or restorable. As stated in Section 4.4, you must maintain your own external backups for anything you cannot afford to lose.

After cancellation or termination, you have 30 days to export your Customer Data through the Platform's export tools or by request to [email protected]. After that 30-day window, we may permanently delete your Workspace and its associated backups, except as required for billing, fraud-prevention, legal, or regulatory purposes. Inactive accounts (no login, no billing activity for 12 consecutive months) may also be deleted on notice.

7. Subscriptions, Billing, & Refunds

All subscription fees are quoted and charged in U.S. Dollars and are billed monthly in advance. Pro and Agency plans include a 14-day free trial; if you do not cancel before the trial ends, your card is charged the full plan fee on the trial's final day. Usage-based fees (AI, SMS, voice, etc.) accrue normally during a free trial and are charged from your Wallet.

Annual plans. SyncSuite currently offers monthly billing only. If we introduce annual or multi-year plans in the future, those will be subject to separate written terms presented at purchase, and any annual prepayment will be non-refundable for the prepaid period (you may still cancel renewal at any time).

We do not offer pro-rated refunds for partial months. You may cancel at any time to prevent the next charge; cancellation does not refund the current billing period. Wallet balances are non-refundable. Failed payments may result in suspension of the Service after reasonable notice.

No chargebacks for authorized usage. You agree not to initiate chargebacks, payment disputes, or reversals except for genuinely unauthorized transactions (i.e., charges you or your payment processor did not initiate at all). Charges resulting from your use of the Platform — including subscription fees, Wallet top-ups, and usage-based fees incurred by you, your users, your AI Agents, or your automations — are considered authorized transactions. You agree to contact SyncSuite first at [email protected] to resolve any billing dispute before initiating a chargeback. Chargebacks filed in violation of this provision may result in account suspension, collection proceedings, and your liability for SyncSuite's chargeback fees and administrative costs.

You are responsible for all sales, use, value-added, goods-and-services, and similar taxes associated with your purchase, excluding taxes on SyncSuite's net income.

8. Customer Data Ownership

You own your Customer Data and the code generated in your Workspace. SyncSuite claims no ownership of the websites, applications, marketing materials, or other artifacts you (or your AI) build on the Platform. You grant us a limited, non-exclusive, royalty-free license to host, process, transmit, display, back up, and otherwise handle your Customer Data solely for the purpose of providing the Service to you and complying with the law.

With respect to personal data of your end-users that flows through your Workspace, you are the controller and SyncSuite is the processor; that processing is governed by our Data Processing Addendum.

9. Intellectual Property

The Platform itself - including SyncSuite's source code, AI orchestration layer, infrastructure, branding, marks, and documentation - is and remains the exclusive property of 22 Apps, Inc. You receive a non-exclusive, non-transferable, revocable license to access and use the Platform during your subscription. You may not reverse-engineer, decompile, sublicense, resell, or republish the Platform's core code, except to the extent permitted by law or by an Agency-tier Whitelabel arrangement.

Generated code and outputs. Code and content generated within your Workspace (whether by you or by AI on your behalf) are owned by you, subject to the underlying licenses of any third-party libraries, models, or assets the output incorporates. You are responsible for ensuring your use of generated material does not infringe third-party rights.

Feedback. If you provide suggestions or feedback, you grant SyncSuite a perpetual, irrevocable, royalty-free, worldwide license to use that feedback without obligation.

Marketing. Unless you opt out by writing to [email protected], you grant SyncSuite a limited license to use your name, logo, and a brief description of your use of the Platform in customer lists, case-study marketing, and customer showcases. This license includes the right to feature your public-facing website, including screenshots and brief descriptions, in marketing materials, galleries, and "Built with SyncSuite" showcases.

DMCA notices and Designated Agent. SyncSuite responds to notices of alleged copyright infringement under the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512) and equivalent regimes (including Canada's Notice-and-Notice). Send takedown notices to our Designated Agent:

  • Designated Agent: Matthew McGregor, 22 Apps, Inc.
  • Email: [email protected] (subject line: "DMCA Notice")

A valid takedown notice must include:

  • Identification of the copyrighted work claimed to have been infringed.
  • Identification of the allegedly infringing material and information sufficient to locate it (URL).
  • Your contact information (name, address, telephone, email).
  • A statement, made in good faith, that the use is not authorized by the copyright owner, its agent, or the law.
  • A statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the rights holder.
  • Your physical or electronic signature.

Counter-notification. If material you posted is removed and you believe the removal was a mistake or misidentification, you may submit a counter-notice to the Designated Agent containing: identification of the removed material and its prior location; a statement under penalty of perjury that you have a good-faith belief the material was removed in error; your name, address, and telephone number; consent to the jurisdiction of a U.S. federal district court covering your address (or, if outside the U.S., a court in British Columbia, Canada); and your physical or electronic signature. We will forward valid counter-notices to the original complainant and may restore the material in 10–14 business days unless the complainant files a court action.

Repeat infringers. SyncSuite maintains a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers.

10. Acceptable Use

10.1 Prohibited uses

You agree not to use the Service to:

  • Send spam, unsolicited messages, or communications that violate TCPA, CAN-SPAM, CASL, GDPR, A2P 10DLC, or similar laws or carrier rules.
  • Send communications that violate wireless carrier policies, including carrier SHAFT rules (Sex, Hate speech, Alcohol, Firearms, Tobacco, cannabis/CBD, or vaping).
  • Host, distribute, publish, or facilitate pornography, sexually explicit material, adult entertainment, escort or erotic services, erotic roleplay, adult webcam services, or any 18+ adult content (regardless of whether such content is lawful in your jurisdiction).
  • Create, generate, host, or distribute child sexual abuse material (CSAM), content sexualizing minors, non-consensual sexual imagery, sexually explicit deepfakes, or intimate content shared without explicit consent.
  • Distribute malware, ransomware, phishing, or deceptive content; run fraudulent schemes; or facilitate unlawful activities, illegal gambling, or the unauthorized sale of controlled substances, firearms, or weapons.
  • Promote violence, terrorism, hate speech, defamation, harassment, threats, or the unauthorized disclosure of private personal information (doxxing).
  • Infringe or misappropriate any patent, copyright, trademark, trade secret, or other intellectual property or privacy right of any third party.
  • Run cryptocurrency mining, denial-of-service attacks, automated scraping at abusive volumes, or other workloads that overload shared infrastructure.
  • Interfere with the integrity or performance of the Platform, attempt to bypass security or AI safety filters, attempt to access another customer's Workspace, or probe for vulnerabilities outside an authorized disclosure program.
  • Resell access to the Platform except as expressly permitted under the Agency plan.

10.2 No high-risk use

The Service is not designed, intended, or authorized for use in any high-risk activity where failure or inaccuracy could lead to death, personal injury, severe physical or environmental damage, or critical-infrastructure failure. This includes, without limitation, the operation of life-support systems, emergency dispatch, nuclear or industrial control systems, medical diagnosis or treatment decisions, aviation or autonomous-vehicle control, weaponry, or any context where applicable law requires fail-operational systems. AI output may be wrong, partial, or fabricated. You must not rely on the Service or any AI Agent output for medical, legal, tax, financial, safety-critical, or other professional decisions without independent verification by a qualified human professional.

10.3 Rate limits and automation

We may impose, change, or remove rate limits, concurrency caps, queue depths, or similar throttles on any API, AI inference, messaging, integration, or background-job feature, with or without notice, to protect the Platform and other Customers. We are not liable for the consequences of these limits. Sustained automated use that exceeds reasonable limits, or that consistently exhausts allocated CPU/RAM resources to the detriment of the shared Platform environment, may be throttled, suspended, or blocked.

10.4 Compliance is your responsibility - and feature suspension is at our sole discretion

You are 100% responsible for the legal compliance of every message, email, social-media post, automation, AI workflow, voice call, and other communication originating from your Workspace, including without limitation TCPA, CAN-SPAM, CASL, A2P 10DLC, GDPR, ePrivacy, the FTC Endorsement Guides, advertising and marketing law, platform-specific terms of service for each connected social network, and anti-spam / anti-fraud rules of every carrier, mailbox provider, and AI model provider we route traffic through. SyncSuite does not pre-screen your content and cannot guarantee that any particular message or campaign complies with any law or carrier rule.

Suspension of a specific feature does not entitle you to a refund or to terminate your subscription. If we receive abuse reports, complaints, regulatory inquiries, carrier or platform sanctions, mailbox-provider blocks, AI-provider violations, suspected violation of Section 10.1, or any other indication that your use of a feature is creating risk for the Platform, other Customers, or third parties, we may - at our sole discretion, with or without notice - suspend, throttle, restrict, or permanently revoke your access to that feature (for example, email sending, SMS / MMS sending, voice calling, social-media posting, AI inference, custom-domain hosting, or any other feature). We may take this action even if your underlying conduct is later determined to be lawful. We are not liable for any loss, business interruption, deliverability impact, or consequential damage arising from a feature suspension or revocation.

Feature suspension does not end your subscription, does not reduce or pro-rate your subscription fees, and does not entitle you to a refund of subscription fees, Wallet balances, or any other amount. You remain liable for all subscription fees and accrued usage fees during any feature suspension. Reactivation of a suspended feature, where offered at all, is at SyncSuite's sole discretion and may be conditioned on remediation steps (for example, list cleansing, A2P 10DLC re-registration, content review, or a written compliance attestation).

If you wish to stop being billed during a feature suspension, you may cancel your subscription under Section 18; cancellation does not retroactively refund the current billing period or any Wallet balance.

11. Stripe Connect & Payments Pass-Through

Pro and Agency Customers may sell to their own end-customers through Stripe Connect. You, not SyncSuite, are the merchant of record for those transactions. SyncSuite never stores full card numbers; KYC, payout schedules, dispute handling, and chargeback liability are governed by your direct agreement with Stripe. SyncSuite may charge a platform processing fee on Stripe Connect payments, displayed in the Platform.

12. SMS / Voice (A2P 10DLC)

We facilitate brand and campaign registration with Telnyx and The Campaign Registry on your behalf so that you can send and receive SMS, MMS, and voice traffic. You are the legal sender of all messages and the operator of all calls. You are responsible for TCPA, CAN-SPAM, CASL, A2P 10DLC, and any equivalent compliance, including obtaining proper consent, honoring opt-outs (STOP/HELP), maintaining records, and ensuring content strictly adheres to carrier rules (including zero-tolerance prohibitions against Sex, Hate, Alcohol, Firearms, Tobacco, cannabis, CBD, or vaping content). Carrier and registry pass-through fees apply and are deducted from your Wallet.

12.1 Required carrier disclosures (downstream messaging)

When you send SMS / MMS to your own contacts using the Service, you must include - in your initial opt-in flow, in your privacy policy, and in your messages where appropriate - the following carrier-mandated disclosures (or substantively equivalent language):

  • Reply STOP to opt out at any time. After opting out you will receive a confirmation message; further messages will not be sent.
  • Reply HELP for help.
  • Message and data rates may apply.
  • Message frequency varies.
  • Wireless carriers are not liable for delayed or undelivered messages.
  • A clear identification of you as the sender, the program name, and a link to your privacy policy and SMS terms.

You must collect and retain documented opt-in evidence for every recipient (timestamp, source URL or call-to-action, and consent text shown), honor STOP / UNSUBSCRIBE / END / QUIT / CANCEL / OPTOUT replies in real time, and respond to HELP / INFO replies with sender identification and support contact. SyncSuite's platform processes these keywords automatically by default; you must not disable or override that processing.

12.2 SyncSuite-originated messages to you

SyncSuite may send you account, billing, security, deliverability, and abuse-related messages by SMS or voice using the contact details on your account. Reply STOP to opt out of non-essential SMS from SyncSuite; reply HELP for help. Message and data rates may apply. Message frequency varies. Wireless carriers are not liable for delayed or undelivered messages. Some messages (security alerts, abuse notices, account-status notices) are essential to operating the Service and cannot be opted out of while your account is active.

12.3 Suspension

We may suspend, throttle, or revoke SMS or voice features at our sole discretion if we receive carrier complaints, regulator inquiries, abuse reports, mailbox-provider blocks, or Telnyx / Campaign-Registry sanctions linked to your traffic, as further described in Section 10.4. A messaging or voice suspension does not refund your subscription fee.

13. Native App Distribution

SyncSuite generates iOS and Android app builds; you publish them. You must obtain and pay for your own Apple Developer Program account ($99/year) and Google Play Console account ($25 one-time). SyncSuite does not pay these fees and cannot publish under our own developer accounts on your behalf.

Apple and Google may reject, delay, or remove your app at any time for any reason. Acceptance into the App Store or Play Store is not guaranteed and is not SyncSuite's responsibility. You are responsible for In-App Purchase / digital-goods compliance, age-rating accuracy, content guidelines, and privacy nutrition labels.

14. Custom Domains

You may connect your own domain (yourdomain.com) or use a system-generated *.syncsuitecloud.com subdomain. We use Cloudflare and Cloudflare for SaaS to terminate TLS, issue certificates (via Let's Encrypt or Cloudflare-issued certificates), and serve the domain. You are responsible for DNS configuration in your registrar (CNAME / A / TXT records as instructed in the Platform) and for renewing the underlying domain registration with your registrar.

On cancellation or termination, we will remove your domain from our edge after the 30-day export window. You retain ownership of the underlying domain.

15. Whitelabel & Sub-Accounts (Agency Plan)

  • Sub-account allotment. 15 Pro-tier and 100 Free-tier Sub-Accounts are included; additional Pro Sub-Accounts at $20/month each, additional Free Sub-Accounts at $1/month each.
  • Pass-through enforcement. Your end-clients sign up under your brand but are bound by SyncSuite's underlying acceptable-use, AI-risk, and operator-responsibility terms. You will not represent yourself as an employee or legal agent of SyncSuite or 22 Apps, Inc.
  • Compliance. You are responsible for your Sub-Accounts' compliance with TCPA, A2P 10DLC, GDPR, and other applicable laws. Violations by a Sub-Account may result in suspension of the Sub-Account or, in severe cases, the parent Agency account.
  • MAP policy. Agencies may not publicly advertise the underlying Platform (or any Whitelabeled version of it) for less than $89 USD per month. Private negotiated pricing is permitted.
  • End-client support. Agencies are responsible for providing support to their own end-clients.
  • No exclusivity. SyncSuite may serve any business directly, including those that may also be your end-clients.
  • Churn migration. If an Agency account is cancelled or terminated, end-clients receive a 30-day window to export their data or migrate to a direct SyncSuite account before Sub-Accounts may be deleted. SyncSuite reserves the right (but not the obligation) to offer end-clients direct continuity during this window.

16. Sub-Processors

To deliver the Service we rely on the following sub-processors:

  • Stripe - payment processing (including Stripe Connect on Pro and Agency).
  • Telnyx - SMS, MMS (A2P 10DLC), voice calling, and brand/campaign registration.
  • Mailgun - transactional and Customer-initiated email delivery.
  • Zernio - multi-platform social-media integrations (OAuth, posting, comments, DMs, analytics, ads) across the 13 connected platforms.
  • Google LLC - AI model inference (Gemini family) via Google Cloud Vertex AI.
  • OpenRouter - AI model routing and inference aggregation (access to models from Anthropic, OpenAI, Meta, Mistral, DeepSeek, and others).
  • Firecrawl - web scraping, crawling, and content extraction from public websites.
  • SocialCrawl (socialcrawl.dev) - public social-media data retrieval across multiple platforms.
  • Cloudflare - CDN, edge cache, R2 object storage, and custom-domain proxy.
  • Scaleway - compute and database hosting (Amsterdam, Netherlands).

We will update the published list when we add or replace a sub-processor. Where reasonably practical we will provide advance notice (typically at least 14 days), but for urgent vendor migrations, security responses, or other time-sensitive changes we may add a sub-processor immediately and update the list shortly afterward. The current list, with details suitable for due diligence, is also reproduced in the DPA.

17. Cross-Border Data Transfer

By default, Customer Data is hosted at Scaleway's data centres in Amsterdam, Netherlands (European Union). If you have opted for a dedicated server, your data is hosted in the region you selected during provisioning. If you are located outside the hosting region, your data will be transferred internationally to that region for processing. For Customers subject to the GDPR or UK GDPR, the Standard Contractual Clauses (SCCs) referenced in the DPA apply to any onward transfers from the EEA/UK to jurisdictions without an adequacy decision.

18. Termination

You may cancel at any time from the Platform billing page. We may suspend or terminate your account, with or without notice, for non-payment, breach of these Terms, suspected fraud, abuse, illegal use, or where required by law or by a payment processor, AI provider, or carrier. We may also discontinue the Service in your country or globally on reasonable notice (typically 90 days where practical).

On termination: (i) your right to use the Service ends immediately; (ii) you have the 30-day export window described in Section 6; (iii) Wallet balances are forfeited; (iv) accrued fees remain due; (v) Sections 4 (Operator Responsibility), 8 (Data Ownership), 9 (IP), 19 (Indemnification), 20 (Disclaimers & Liability), 21 (Disputes), and 22 (General) survive.

19. Indemnification

You agree to defend, indemnify, and hold harmless SyncSuite, 22 Apps, Inc., and our officers, directors, employees, and contractors from and against any claim, loss, damage, liability, fine, or expense (including reasonable legal fees) arising out of or relating to: (i) your Customer Data; (ii) customizations made by you or by AI on your behalf; (iii) actions taken by AI Agents in your Workspace; (iv) your use of the Service in violation of these Terms or applicable law; (v) your messaging, voice, or marketing campaigns; (vi) infringement of any third-party rights by content you publish; or (vii) disputes between you and your end-customers (including Stripe Connect transactions).

20. Disclaimers & Limitation of Liability

The Service is provided "AS IS" and "AS AVAILABLE". To the maximum extent permitted by law, SyncSuite disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, and any warranty regarding AI output or generated code. We do not warrant that the Service will meet your requirements or that it is error-free, secure, or free of vulnerabilities introduced by your customizations.

Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNCSUITE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE TOTAL FEES PAID BY YOU TO SYNCSUITE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Excluded damages. SYNCSUITE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA; OR THE COST OF SUBSTITUTE SERVICES - EVEN IF ADVISED OF THE POSSIBILITY.

Claim window. Any claim arising out of or relating to these Terms must be brought within twelve (12) months of the event giving rise to the claim, or it is permanently barred.

No professional advice. The Service is not legal, tax, financial, medical, or other professional advice. Earnings outcomes are governed by our Earnings Disclaimer.

Force majeure. SyncSuite is not liable for failure or delay caused by events beyond our reasonable control, including infrastructure or AI-provider outages, hardware failure, equipment malfunction, power or internet failures, natural disasters, government action, war, labor disputes, or pandemics.

No service-level commitment. SyncSuite does not offer a service-level agreement (SLA), uptime warranty, or response-time commitment on Free, Pro, or Agency plans. We aim for high availability but make no promise of any specific uptime percentage, throughput, or feature availability. Our infrastructure is designed for performance and scale; however, we do not guarantee hardware-level redundancy (such as RAID) or instantaneous failover. We may schedule planned maintenance windows, take features offline for security or stability work, and perform unplanned emergency maintenance (including responding to hardware failure or data corruption), with whatever notice is reasonable in the circumstances (sometimes none). Customers can use the in-app feedback tool and AI assistant for help with the Platform; SyncSuite does not guarantee availability of human support.

21. Disputes

These Terms are governed by the laws of British Columbia, Canada, without regard to conflict-of-laws rules. Any controversy or claim arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration administered by ICDR Canada in Vancouver, British Columbia, in English. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. YOU AGREE THAT ANY DISPUTE WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY AND NOT AS PART OF A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS ARBITRATION.

Equitable relief. Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information.

22. General Provisions

Entire agreement. These Terms, together with the documents they incorporate, are the complete agreement between you and SyncSuite regarding the Service and supersede all prior or contemporaneous agreements.

Severability. If any provision is held unenforceable, the remainder will remain in full force and the unenforceable provision will be reformed to reflect the parties' original intent as closely as possible.

No waiver. Failure to enforce a provision is not a waiver of that or any other provision.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

Updates. We may update these Terms from time to time. For material changes we will provide reasonable notice (typically 30 days, in-platform or by email). Continued use after the effective date constitutes acceptance.

Notices. Notices to SyncSuite go to [email protected]. Notices to you may be sent to the email address on your account or posted in the Platform.

Language. The English version of these Terms controls in case of conflict with translations.

Headings. Headings are for convenience only.

Questions? Contact [email protected].