Privacy & Security

Privacy Policy

Last modified: March 5, 2026

"We at 22 Apps, Inc. are strongly committed to protecting your privacy and providing a safe online experience. This policy informs you of our practices regarding the collection, use, and disclosure of information we receive from users of SyncSuite."

1. Data Protection Commitment

At 22 Apps Inc. (dba SyncSuite), we are committed to protecting your privacy. This policy governs your use of syncsuite.co, syncsuitecloud.com, and our associated platforms.

We only collect and process personal data when we have a lawful basis: consent, contractual obligation, or legitimate interest.

2. Information We Collect

  • Personal Information: Name, email, and phone number provided during registration or signup.
  • Usage & Wallet Data: Information related to your communication volume (SMS/Email), AI usage tokens, and credit balance.
  • Billing Information: Processed via secure partners like Stripe. We do not store full credit card details.
  • Automated Data: IP addresses, device identifiers, and usage patterns via cookies.

3. Whitelabel Partners & Sub-Processors

SyncSuite is a whitelabel platform. To provide our communication, AI, and hosting services, your data may be processed by our infrastructure partners (including but not limited to Twilio, Mailgun, OpenAI, and AWS). By using our services, you acknowledge that your data is transmitted to these providers to facilitate the core functions of the Platform.

4. How We Use Your Data

We use your information to provide our services, process orders, and facilitate communication. This includes routing your messages through our whitelabel infrastructure and using AI models to generate content based on your prompts.

5. Mobile Messaging & SMS Privacy

If you opt-in to receive SMS/MMS messages from us, we will use your mobile number only to provide the services you requested.

Mobile Information Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Your Rights (GDPR & Global)

Regardless of your location, we extend key privacy rights to all users: the right to access, rectify, or erase your data, the right to data portability, and the right to withdraw consent at any time.

Full Privacy Documentation

PIPA & PIPEDA Compliant

22 Apps, Inc. (the “COMPANY”) operates the Website and Platform known as SyncSuite. This Privacy Policy, along with our Terms & Conditions, governs your use of this site.

Whitelabel Infrastructure & Sub-Processors

SyncSuite operates as a whitelabel platform that utilizes third-party infrastructure and sub-processors to deliver core functionality. By using the Services, you acknowledge that your data (including customer information, communication content, and AI prompts) may be processed by our infrastructure partners, including but not limited to Twilio (communications), Mailgun (email), OpenAI (AI processing), and AWS (hosting). These partners are required to maintain strict security standards, but their own respective privacy policies also apply to data processed within their environments.

Information Collected Automatically

We collect Activity Info (Log Data) including IP addresses, operating systems, browser types, and device types. We use cookies to "remember" log-in names and improve your experience. Most browsers allow you to disable cookies, though this may interfere with Platform functionality.

Retargeting & Behavioral Ads

We may utilize Google Ad Words and Facebook Custom Audiences to display relevant advertisements to you based on your visit to our website. You can opt out of these services via their respective platform settings or by emailing support@syncsuite.co.

Security of Your Information

The security of your Personal Information is important to us. We incorporate standard industry practices (including 256-bit encryption) to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request certain information regarding the types of personal information shared with third parties for direct marketing purposes.

EU Visitors and the GDPR

Under the GDPR, you have the right to know what information is being collected, the right to object, the right to withdraw consent, and the right to erasure ("right to be forgotten"). We serve as a data controller, partnering with secure data processors for storage and transaction fulfillment.

Compliance & Contact

If you have questions about this policy or our compliance with B.C.’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), please contact our Privacy Officer:

Matthew McGregor

Privacy Officer

support@syncsuite.co

Visitors Outside of Canada

Our servers are located in Canada. By visiting our Website and submitting information, you authorize the transfer, processing, and use of your data in Canada.