Terms of Service

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to:

• Immediately notify SyncSuite of any unauthorized use of your account or any other breach of security.
• Ensure you are at least 18 years of age or the age of majority in your jurisdiction to use the Services.
• Provide accurate, current, and complete information during the registration process.
• If you create accounts for employees, contractors, or clients, you are responsible for their actions within the Services.
• The account owner/administrator controls users, permissions, and billing. In the event of an account dispute, SyncSuite reserves the right to request verification and may determine account ownership based on administrative control and payment history.

SyncSuite cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

Monthly Subscriptions: You may cancel at any time to prevent future billing. Cancellation prevents future billing but does not retroactively refund previously billed subscription periods. No refunds are available for payments already made.

Annual Plans: These purchases are non-refundable. All sales are final.

Usage Wallet: Wallet balances are strictly non-refundable and non-transferable.

By using the Platform, you agree not to engage in any prohibited activities, including but not limited to:

• Illegal Activity: Scams, fraud, or promoting illegal content.
• Communication Abuse: Sending SPAM, unsolicited messages, or violating TCPA, GDPR, CAN-SPAM, or CASL regulations. You are responsible for all consent management and opt-out compliance for your SMS and email marketing. We may suspend messaging features or accounts if we receive carrier, provider, or regulator complaints, or if required to maintain platform deliverability and compliance.
• Security Interference: Reverse engineering, attempting to access source code, or introducing malware.
• Platform Stress: Automated scraping, bots, or excessive API abuse that impacts platform performance.

Compliance with all local and international laws while using the Platform is your sole responsibility.

SyncSuite reserves the right to suspend or terminate your account at any time, without notice, for reasons including:

• Non-payment or failed installments.
• Abuse, harassment, or violation of the Acceptable Use Policy.
• Failure to comply with local or international laws (e.g., A2P 10DLC).

Upon termination, access to the platform may be suspended and your data may become inaccessible. No refunds shall be provided for accounts terminated for cause.

Your use of the Services is also governed by our Privacy Policy and our Data Processing Addendum (DPA). Please review these documents to understand how we collect, process, and protect your data.

• Data Retention: Following account cancellation or termination, SyncSuite typically retains data for 30–90 days before permanent deletion. You are responsible for the accuracy, legality, and rights to all data uploaded or processed through the Services.
• Anonymized Data: SyncSuite may collect and use anonymized platform usage data for analytics, system improvement, and service optimization.
• Inactive Accounts: We reserve the right to delete accounts that have been inactive for more than 12 consecutive months.
• Data Loss: You are responsible for maintaining your own backups of any data stored within the Services. SyncSuite is not liable for data loss resulting from server failures or account termination.

SyncSuite is a dynamic platform. We reserve the right to:

• Modify, update, or discontinue features at any time.
• Change pricing or subscription plans with prior notice (typically 30 days).
• Update or modify this Agreement at any time. Updated terms will be posted on our website.
• Introduce Beta or Experimental Features which may be unstable, subject to change without notice, and provided without any warranty or support commitment.

Your continued use of the Services following any updates constitutes your acceptance of the revised Agreement, including any changes to terms and pricing.

By subscribing to SyncSuite or opting in via our lead forms, you consent to receive automated and manual text messages (SMS and MMS) from us. These messages may include account alerts, service updates, marketing promotions, and support responses.

Rates & Frequency: Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your account activity and preferences.

If you use the Services to send SMS/MMS to your own leads or contacts, you represent that you have obtained all required express written consents in accordance with TCPA, CAN-SPAM, CASL, or other applicable local laws. You acknowledge that you (and not SyncSuite) are the sole sender of such messages for all legal and compliance purposes.